"I feel like they're holding me hostage. I really do."
Craig Anapol is talking about his mortgage on his condominium he owns in New York City. He showed Central Coast News proof that he paid his mortgage on time for the last five years, through his Chase Checking Account.
But his mortgage company, CitiMortgage, says it hasn't gotten a penny from him in the past ten months.
"No one seems to know where the money is," says Anapol. "They just can confirm it was sent. I tried to get Chase to trace when they sent it, what it went to at CitiMortgage, but that's when they told me they can't go back more than 5 months. We can't trace that. CitiMortgage says they don't know where it is."
Central Coast News went to work to find out exactly what is going on. Chase Bank says they believe it's a problem with CitiMortgage. CitiMortgage said they would look into it and call us back.
To stop the bank from selling this condo next week, Anapol sent $16,500 on Thursday, money he already paid.
"I can't risk losing my condo," says Anapol. "If I don't make that payment to them, again, then I'll lose my home. It's just ridiculous the bank can be so incompetent and indifferent to their customers."
And now Anapol is waiting to find out what happened to his past payments, and if he'll ever get that money back.